FAQs

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

For making, baking, and decorating instructions, watch our Instructional Video above. Or take a look at our printable Instructional Chart.

 

Below is the list of questions that we hear most frequently from customers like you. Let us know if there is something you want to know that is not answered here. Email us at info@wbtt.com.

 

Questions About Products and Ordering:

Questions About Preparing ClayLinks® Prints:

Questions About Making ClayLinks® Prints:

Questions About Personalizing ClayLinks® Prints:

Questions About Baking ClayLinks® Prints:

Questions About Finishing ClayLinks® Prints:

 

 

Questions about Products and Ordering:

What is a ClayLinks® Kit?

A ClayLinks® Kit is a convenient way to make a lasting keepsake of a loved one's hand. When used in cooperation with skilled bereavement care, ClayLinks® prints can be a valued part of memorializing beloved family members who have died. ClayLinks® prints are tangible symbols of your commitment to delivering high-quality grief support when families need it the most.
 
Each kit contains one patty of clay, a tip sheet, and a protective bag for storing or transporting the print. The clay in one kit is large enough for most babies. The clay patties from multiple kits can be combined to make larger prints for older children and adults.

 

 

What is the shelf life of the modeling compound?

After purchase, ClayLinks® Kits should be stored in a cool location (under 85° F) away from direct sunlight. High temperatures may 'advance' the clay, causing it to crack and feel stiff as you knead it. When stored properly, our modeling compound will not dry out. Due to its oil base and our protective packaging, your clay should remain pliable even one year post purchase.

We offer a six month guarantee on our products. If you are dissatisfied with your Thank you
ClayLinks® Kits, simply return them to us for a refund.

 

 

How many ClayLinks® Kits should I order?

The size of your order depends on how you plan to use the Kits. For instance, some healthcare providers use ClayLinks® Kits to welcome newborns, as well as to create memorials after patient death. Other healthcare providers (like NICUs) limit their use of ClayLinks® Kits and only make impressions of infants who die. Businesses and organizations, like funeral homes and  hospice programs, make impressions for all ages, from babies to adults, and each impression may require two, three, or four patties. In addition, many care providers make more than one impression, so each family member has their own memento.

 

The best way to determine your needs, then, is to estimate how many impressions you might typically make in an average week. Then, multiply that number by two or three (if you plan to provide families with multiple impressions) and by two, three, or four again, if you typically make prints of older children or adults that require more than one patty. These calculations should give you a fairly accurate estimate of your weekly total. Next, decide how often you want to reorder (monthly, bi-monthly, etc.) and, again, multiply accordingly. We guarantee our clay for six months from when you purchase it, so with quantity discount pricing, your costs may decrease when you buy more, less often.

 

 

Are there other products available?

Yes, World by the Tail, Inc., offers several accessories to complement a ClayLinks® Print. Please visit our online store.

Can I make a copy of an existing print?

 

Yes. Using additional patties of ClayLinks® Clay, available in our online store, you can make copies of your existing print. Follow the tips and instructions below to make your additional prints.

Before you begin, be sure your original ClayLinks® print has been baked. If you are unsure, please call us at 1-800-248-2820 or visit read this FAQ.

 

You will need:

-Additional ClayLinks® Kits (the amount depends on the size of the original print and the number of copies you wish to make)

-A Patty Pad and Mold (in the size and shape of your original print)

-Desired decorations and embellishment tools (Decorative Charms, Ribbon, Alphabet & Number Stamps, etc.)

-An ungreased baking dish

-A conventional or toaster oven

 

To make a reverse-impression stamp of your existing print:

 

• Use one or more ClayLinks® Clay patties to create a reverse-impression stamp of your existing ClayLinks® print. The number of patties needed will depend on the size of the original print. Try to use the same amount of clay to make the reverse-impression stamp as was used to make the original print whenever possible.

• Prepare the ClayLinks® Clay by kneading for a couple of minutes, then forming into a ball (combining additional patties together if necessary).

• Wipe your original, baked print with a damp paper towel to slightly moisten the surface. The thin layer of moisture will act as a releasing agent to make it easier to separate the unbaked reverse-impression stamp from the original print. (IMPORTANT: If you are making a copy print of an air dry clay print, DO NOT use water. Instead, lightly dust the original print with cornstarch and lightly blow on the print to remove the excess powder.)

• Carefully press the ball of ClayLinks® Clay into your original print until it covers the same surface area and is about as thick as your original print. Be sure to press firmly enough to get all the details!

• Once you've created the reverse-impression stamp of your original print, carefully release it from the original print starting at the edges. At this time, you can smooth out any marks or details you don't want replicated with your finger. (Remember: If, for any reason, you don’t like how the stamp turned out, just re-knead the clay and repeat the steps above.)

• Place the stamp, print side up, in an ungreased glass or ceramic baking dish.

• Preheat a conventional or toaster oven to 275°F (135°C). We recommend using a separate oven thermometer to ensure the correct baking temperature. Once your oven is up to temperature, bake the stamp for 20 minutes.

- For high altitude baking (above 3500 feet), increase baking temperature to 295°F and bake the stamp for 20 minutes.

• Allow the stamp to cool completely in the baking dish before moving on to the next part.

 

To make the new impression:

 

• Prepare one or more ClayLinks® Clay patties by kneading them separately and then combining all clay patties together into a ball. Then use a Patty Pad and Mold of your choice to flatten, shape and smooth the clay (Detailed clay preparation and baking instructions are printed on the ClayLinks® Kit insert materials as well as on the Patty Pad.)

• Wipe your baked, reverse-impression stamp with a damp paper towel to slightly moisten the surface. The thin layer of moisture will act as a releasing agent to make it easier to separate the stamp from the new print.

• Press your stamp into the desired area of your prepared clay patty.

• Carefully peel the stamp off of the raw clay and smooth away any unwanted marks with a clean finger.

• Decorate your print as desired. For example: create a hole(s) for a ribbon, write or use stamps to add a name or dates, press decorative charm accessories into the clay. (Remember: Any decorative accessories must be able to withstand the baking temperature).

• Place the copy of your ClayLinks® print, print side up, in an ungreased glass or ceramic baking dish.

• Preheat a conventional or toaster oven to 275°F (135°C). We recommend using a separate oven thermometer to ensure the correct baking temperature. Once your oven is up to temperature, bake the print for 20 minutes.

- For high altitude baking (above 3500 feet), increase baking temperature to 295°F and bake the print for 20 minutes.

• Remove your print from the oven after the 20 minutes and allow the ClayLinks® print to cool completely before removing it from the baking dish.

• Once completely cooled, your print is now finished or ready for additional decorating, like glazing, if desired.

• If you are considering painting your new print, use only 100% water-based acrylic paints. Do not use Sculpey® Finishing Glaze on a print that has been painted. The combination will create a tacky finish that will not dry.

 

What's the best way to order?

You can click here to order online. You can always reach a customer service specialist by calling us toll-free at 1-800-248-2820 or at our local number 970-286-2971.

 

 

What types of payment do you accept?

For your convenience, there are several ways you can pay for your orders. Online, you must pay with a Visa, Mastercard, Discover or American Express. You can also pay with Visa, Mastercard, Discover or American Express when you call or fax your order, as well. We will accept checks, however, payment must be received and cleared before we can ship the product to you.

Call us if you have questions about your payment! 1-800-248-2820.

 

 

Questions About Preparing ClayLinks® Prints:
 
Do I have to knead my ClayLinks® print?

You MUST knead your ClayLinks® patty before making your print. Our clay is quite soft to begin with, but it must be kneaded in order to activate and distribute the oils. Please don't skip this step!

Take the patty of clay and "squish" it in your hands for a minute or two until you can tell it has softened. Once it is softened, roll the clay into a ball.

 

Place the ball on a hard, clean, smooth and portable surface, like an acrylic clipboard, large porcelain plate, or our Portable Patty Pads. Lift the portable surface to the hand or foot and center it on the clay. Firmly, but gently, push the center of the hand or foot into the clay and, without removing, press each finger or toe into the clay

 

 

What's a good way to soften a ClayLinks® print?

One key to getting our clay soft enough to knead quickly is warming it just a little. Here is our trick! With the clay still in the protective plastic bag, sit on it for a minute or two. The heat from your body will provide warmth and make the clay more flexible. Note: Do NOT microwave our clay or warm it in low temperature oven! This type of warming actually advances the clay and will make it stiffer and more difficult to knead!

 

 

Can I add color to the clay before making a print?

Yes! Simply knead Sculpey® Bake Shop™ Oven-Bake Clay (available at craft stores) to soften, then add it to an unbaked Soft White ClayLinks® patty. Blend the two together for a variety of color:

 

  • Full Color: Use the entire package of Bake Shop™ Oven-Bake Clay. Knead and roll together until patty is deeply and evenly saturated with color.

  • Pastel: Use 1/4 package Bake Shop™ Oven-Bake Clay. Knead and roll together until solid pastel color is achieved.

  • Swirls: Twist a pinch of Bake Shop™ Oven-Bake Clay into white patty and knead together to soften and blend.

 

You may also find you need to remove the same amount of white clay as the colored clay you added if using our Circle, Heart or Oval Molds.

 
Questions About Making ClayLinks® Prints:
 
How do I make a ClayLinks® print?
  • Clean hands! This modeling compound attracts dust, dirt and ink.

  • Knead the clay for several minutes until soft and warm to distribute oils evenly. You may need to use more than one ClayLinks® Kit to create a large enough clay patty for your intended print. DO NOT soften in a microwave oven as this may ‘harden’ the clay.

  • Roll clay into a ball and place on hard, clean, smooth and portable surface (dinner plate, plastic clipboard or a Portable Patty Pad with a Circle Mold*).

  • Flatten ball into a patty and turn over to reveal smoothest side.

  • Lift the portable surface to the hand or foot center it on the clay.

  • Firmly, but gently, push the center pad of the hand or foot into the clay and, without removing, press each finger or toe into the clay.

  • If print does not meet your standards, start over and try again.

  • When satisfied with your print, you must bake it.  Click here for detailed instructions.
     

 

How do I get the best possible impression?

Step 1. Prepare clay patty as directed above.

Step 2. Place the center of the hand slightly below the midline of the clay patty. Press firmly, but gently, on the center of the hand to ensure a deep print.

Step 3. Without moving the hand, press each finger or toe into the clay with even pressure.

Step 4. Carefully remove hand or foot from clay patty in one fluid motion.

Step 5. Check to be sure you have room to decorate as desired. If not, roll the clay into a ball, prepare as before and try again.

 

 

What do I need to do BEFORE I bake my print?

If you want to hang your ClayLinks® print like an ornament or wall plaque, you will want to make holes near the top before baking. Using a toothpick, matchstick, crochet needle or other pointed object (our Stylus works well), make two holes side-by-side that are about the size of a pencil. Once your print is baked, you can thread yarn, ribbon, or decorative cording through the holes. You can also carve or stamp your a name into the clay and embed other oven-safe decorations, like our charms, before baking. To browse any of these products, visit our online store.

 

 

How can I keep dust and dirt off of my print?

If you're worried about dust or dirt making its way into your clean clay print, you can cover the patty with plastic wrap. (Note: The "cheaper" brands work best because they are thinner than the more expensive "name" brands.) Be sure there are no wrinkles in the wrap, then press the hand or foot into the patty. Remove the plastic wrap before decorating or baking! Note: You will NOT get the same level of detail using this method. Remember, prints don't have to be perfect, their imperfections are what make them personal.

 

 

Got ClayLinks® hands?

Occasionally, the handprint making process can leave a slight residue on your hands. The best solution we've found for removing this residue is Lava soap because the pumice in Lava soap works against the oils in the clay.

 
Questions About Personalizing ClayLinks® Prints:

How do I personalize a ClayLinks® print?

Before baking:

  • If you wish to hang the ClayLinks® print like an ornament, make two small holes using a match stick or crochet needle near the top center of the patty prior to baking. Be sure the opening is wide enough to pass a ribbon through.

  • Add a name or date by using a toothpick, large needle, or Alphabet or Numbers Stamp Kit to carve or imprint letters and numbers.

  • Accessorize the print with items like beads or charms. Arrange and press items into clay prior to baking. (Note: Decorations must withstand oven temperatures of 275° F.)

 

After Baking:

  • If desired, finish print with decorations like ribbon, acrylic paints, glazes, or items that can be glued to the surface. If you paint your print, please use 100% water-based acrylic paint. (Do NOT apply finishing glaze to a print that has been painted. Do NOT use aerosol sprays.)

  • Baked clay may be carved or sanded.

  • Prints may be displayed in a variety of ways including hanging or table-top display easels, shadowboxes, or frames.

 

Visit our online store to browse the products we offer that may help you in your decoration goals.

 

 

How do I write a name in my print?

There are many ways for you to personalize your prints. Some of them are elaborate processes and some are easy. Choose the way that works for you!

 

  • use a pointy object such as our Stylus. You can "carve" the name in your own handwriting.

  • use a stamp kit. Our kit is actually a leather tooling kit, but we have found that this is the simplest way to get a name into the clay. Simply press the letters into the clay.

  • wait until the clay is baked and paint a name on. (You can use acrylic paints or even a permanent marker to do this.)

  • glue embellishments on after baking (such as letter beads, etc.)

 

Visit our online store to see our writing tools.

 

 

How do I add embellishments to my ClayLinks® print?

You can be as creative as you want to be with your print. Before baking, you can press embellishments into the clay. Make sure they are safe to be baked at 275°F. (No plastics, etc.) Try our handmade charms! These charms are available for purchase in our online store.

 

After baking, you can add glitter, plastic beads, etc. Use Elmer's glue to affix embellishments to the surface of your print. You can also add ribbons to your prints.

 
Questions About Baking ClayLinks® Prints:
 
How can I tell if my print is baked or not?

If a print is baked, it will feel like a piece of pottery. It won't ever feel as hard and smooth as porcelain or china. Unbaked clay will typically feel slightly moist and quite flexible. If a print has been unbaked for several months after being made, you may start to see small hairline cracks appearing. You can smooth these cracks out with your finger prior to baking your print.

Call us at 1-800-274-2820 if you have further questions about your print.

 

 

How soon do I need to bake the ClayLinks® print I received?

While it is okay to not bake your print immediately, we suggest that prints be baked within about 30 days. We understand it can be a difficult step to bake this precious memory of your loved one.

If waiting to bake your print, it is best to store your unbaked print away from danger of being crushed or flattened. Also, store the unbaked print in its original plastic storage bag or in a container that keeps dust from getting on the clay.

 

If left unbaked for a long period of time, cracks may start to form in the clay. These can be smoothed out before baking, but the durability of the print may be compromised. We recommend you bake your print within 30 days of making it.

 

 

How do I bake a ClayLinks® print?

Baking instructions are included on the insert in each ClayLinks® Kit. If these instructions are lost, or not included, the instructions are below.


To Bake a ClayLinks® Print:

 

  • Prints should always be baked in a well-ventilated oven and area and for best results bake within 30 days.

  • Preheat your oven or toaster oven to 275º F (135º C). (For altitudes above 5,000 feet, increase temperature to 295º F.) It’s a good idea to use an oven thermometer to be sure your oven’s temperature is accurate. Over-baking or baking at too high a temperature may cause discoloration or cracking.

  • Place your print in a clean, ungreased baking dish and bake in your preheated oven or toaster oven for 20 minutes. The print will not look any different after it is baked properly. Baking simply “sets” the impression so it is permanently preserved. Do not bake in a microwave oven as these ovens may not allow the clay to bake thoroughly or equally.

  • Remove the baking dish promptly from your oven and allow the print to cool to room temperature before touching. Your print is quite delicate when just removed from the oven and will harden as it cools. After the print has cooled, gently work a spatula under the edge of the print to loosen. It’s normal for your print to seem “stuck” to the dish but, once it is cooled, your print will easily "pop" loose.

 

 

What should I bake my print in/on?

Glass, Pyrex®, or ceramic containers or tiles are great heat conductors and ensure that the heat from your oven is evenly distributed. This allows your print to bake evenly and completely. 

 

HINT: If you don't want your print to stick, place parchment paper between the baking surface and your print.  Be aware that once the print is baked, it will not have any traction on the parchment paper and is likely to slide around on the surface.  If your container has no edges be sure that the print does not slide off as you remove it from the oven!  Do not use a nonstick spray on the baking surface as it will damage the print.

 

 

Where can I bake my ClayLinks® print?

Please do not treat your print like a piece of ceramic pottery! Our clay will NOT withstand the temperatures found in firing kilns. Also, our clay will NOT bake evenly or thoroughly in a microwave oven. The uneven "advancement" of our clay that can occur with microwave baking may cause cracks or breakage in your print.

 

The recommended method for baking our clay is the use of either a conventional oven or a toaster oven, both preheated to 275° F. (See baking instructions above). Use an oven thermometer to ensure that your oven's setting is correct before baking.  A convection oven may be used but it will not cut down on baking time.  You will still need to bake your print for the full amount of time recommended (20 minutes) for other ovens to ensure that your print is baked thoroughly.

 

 

Can I bake a ClayLinks® print in a convection oven?

The answer is yes, but if you decide to bake your print in a convection oven, you will still need to bake the print for 20 minutes to ensure the print is baked thoroughly.

 

 

How do I know if my print is done?

To be sure your print is fully baked, allow it to cool completely before removing it from the container. The cooling process actually helps the clay to harden. If you believe your print is not completely baked, pre-heat the oven to 275° again and bake the print in five minute increments. Most prints require about 20 minutes to complete. Please don't overbake as you may see some discoloration in your print.

 

 

Overbaked?

While it can be hard to tell if your print is completely baked, if you leave the print in the oven too long, it can become discolored.

Our baking time of 20 minutes has been repeatedly tested and we have found that almost all prints are completely baked after 20 minutes.

 

Be sure to allow your print to cool completely after baking. Remember that the clay will continue to advance and harden as your print cools.

 

If your print is left in the oven too long and discoloration happens, you can try to paint it with an acrylic paint.

 
Questions About Finishing ClayLinks® Prints:
 
How do I get unwanted acrylic paint off of my print?

If you or someone else has painted your ClayLinks® Print with acrylic paint and you decide you want to remove it, follow the instructions below.

 

Use isopropyl alcohol or denatured alcohol to remove the acrylic paint from the print. Denatured alcohol is stronger than isopropyl because it is not watered down.  Either one will not affect the clay. Alcohol will breakdown the acrylic in the acrylic paint.  Use a cloth soaked with alcohol and wipe it onto the coating.  You can be liberal with it because alcohol evaporates quickly.  A bristle brush should be used to get into the crevices or details in the print.  Wipe it down with water and repeat if needed. Do not soak the print in the alcohol.

 

 

Can I prepare a ClayLinks® print for outside use?

ClayLinks® Kits' formula is not mixed to withstand the elements if it is placed outdoors. We DO NOT, in any way, recommend or encourage you to place your ClayLinks® print outside, especially if it is your only print. The weather and elements can still have adverse effects on the clay.

 

 

How do I drill a baked ClayLinks® print?

If a ClayLinks® print has already been baked, but you want to display the print by hanging it from a ribbon, you can make a small hole near the top of the print by drilling into the modeling compound. We suggest you position the location of the hole so that the upper edge of the finished hole will be at least 1/2 inch from the top edge of your ClayLinks® print.

 

First, place the ClayLinks® print on a clean, flat surface. Be sure the surface is an item you won't mind drilling into (e.g., a piece of scrap wood, a work bench, etc.!) Next, measure down from the top of the print to determine the center of the hole (about 3/4 of an inch). Drill an initial, small hole using a 1/8 inch twist drill bit. Use a very slow speed and very light pressure on the drill. Once you've drilled all the way through, switch to a larger drill bit (up to 1/4 inch) to make a larger, final hole. Add a ribbon or cord and hang your ClayLinks® print!

 

 

How do I add a gemstone charm to a baked print?

Our Gemstone Charms do not have a flat back, it is pointed which helps the gemstone to sparkle the way it does.  This works great when you want to press a Gemstone Charm into unbaked clay, but if your print is already baked, you will not be able to simply glue the print on and have it lay flat.  Instead, follow the steps below:

 

  1. Use a 1/2" twist drill bit to drill a shallow indentation into the previously baked ClayLinks® Print.  The indentation should be deep enough so that the pointed gemstone back sits nicely in the print.

  2. Put a drop of white glue, like Elmer’s White Glue, and then set the gemstone into the indentation.

  3. If any glue presses out around the gemstone, wipe off immediately with a moist paper towel.  Try not to smear the glue across the print as you are wiping it off.

  4. Allow the glue to dry overnight.

 

 

How do I paint my ClayLinks® print?

Please use 100% water-based acrylic paints on your ClayLinks® print. DO NOT use spray paints! The aerosol in spray paints reacts with this type of clay and the paint will not dry on your print. Instead, it will remain sticky.

 

You can paint the whole print or add touches of color. Allow each coat of paint to dry fully before adding another coat. Do not use a Finishing Glaze on a print that has been painted. The chemical reaction will cause the glaze to never fully dry.

 

 

The finishing glaze is too thick, how can I fix this?

Recently, the Finishing Glaze was reformulated by Sculpey. The new glaze is thicker and we have heard from you and found ourselves that this can be problematic for use with ClayLinks® prints.  However, this is still the best glaze to use with ClayLinks® prints and the fix is easy. To thin out the Finishing Glaze, simply add 1/4 tsp of water to a full bottle of Finishing Glaze and stir it gently with something like a coffee stir stick. The result should be a thinner Finishing Glaze that works well for glazing baked ClayLinks® prints.

 

 

How do I add protective coating/glazing to my print?

The clay in your ClayLinks® print is a polymer modeling compound. Not all materials are compatible with this clay, such as spray paints or clear nail polish.

 

Your best choice for this type of clay is to use a glaze or protectant that is specifically made for polymer clay. We sell Sculpey® gloss glaze in our online store or you can find a different brand that is made for use with polymer clays in your local craft store.

Whichever product you choose, you want a product that will dry clear, doesn't turn yellow after time, and doesn't stay tacky. Also be careful that the protectant you choose won't start to break down the clay after time (spray paint does break down the clay, as well as not drying properly.)

 

Even with a protective finish, we do not recommend that you place your ClayLinks® print outdoors. Our special formula is not made to endure harsh temperatures and changing weather!

 

 

Do NOT spray Paint!

Spray painting your ClayLinks® print will cause you some headaches. Aerosol paint is not compatible with this type of polymer clay.

Spray paint will start to break down the clay over time. You will also notice that spray paint never seems to dry and stays sticky.

If you have already used spray paint and have a sticky print, you can try rubbing alcohol to remove the already applied paint. Once removed, you should be able to apply a non-spray, 100% water-based acrylic paint that will dry properly.

How do I fix a cracked or broken ClayLinks® print?

For unbaked prints:

First you will need to purchase a bottle of Liquid Sculpey® from a local craft store or online. Use the Liquid Sculpey® like glue to fill in the crack and press the two pieces together gently. Don't use too much or the excess will seep out when you press the pieces together. If this happens, just wipe it away with a clean paper towel or Q-tip. Before baking and after applying the Liquid Sculpey®, smooth the crack over with a clean finger on both sides of the print until you can't see the crack. If the crack is through the actual impression then don't smooth that side, just smooth the back so you don't damage the impression. Then, bake the print according to the directions.

 

For baked prints:

We suggest using Elmer’s glue to fix cracks. Elmer’s glue dries clear, so you may choose to mix in a bit of clay dust with the glue to match the clay paw print. You can use fine grit sand paper to sand off a little clay dust from the back of the print to mix in with the glue before fixing. (Please note: sanding baked Terra Cotta clay will leave a discoloration where sanded, so choose a spot that is not visible, like the back.) Use a small paint brush or tooth pick to apply the glue to the crack, press sides together, wipe off any excess glue with a damp cloth and then keep pressure on the print until it is dry. Let the print sit flat overnight before hanging or displaying the print.

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
CaringWisdom™ | World by the Tail, Inc. Official Logo

800.248.2820 Toll Free
970.286.2971 Local

970.223.1226 Fax

info@wbtt.com

Contact Us

Social Media:

  • Facebook Social Icon
  • Twitter Social Icon
  • YouTube Social  Icon
CaringWisdom™ | BBB Accredited Business
CaringWisdom™ | Trustwave Trusted Commerce Icon
CaringWisdom™ | ICCFA Member Icon

©2014 Rev. 2019 World by the Tail, Inc. All rights reserved   |  Proudly created with wix.com |  Call us toll free 1.800.248.2820